Please send all emails to [email protected] regarding your membership. Please do not email any Wholesale Ted email addresses. These email addresses (such as [email protected]) are often not monitored. They are not eligible for support regarding your membership & we cannot be held responsible if they are not read. 

Our support team strive to answer emails within 1-2 business days (but usually faster!) and work business hours in New Zealand:

• 9am-5pm Monday-Friday in New Zealand. Please note that due to time zone differences, it means that when it is Friday in the USA, it is Saturday in New Zealand.
• They do not work New Zealand public holidays.

Remember: New Zealand is on a different time zone to most countries! Want to know what time/day it is here? It’s very easy to check: https://www.timeanddate.com/worldclock/new-zealand 

Please note that 1-1 support is not included with a membership to The Ecomm Clubhouse however if you are having technical issues such as:

• You have forgotten your login details.
• You are having issues with payments.
• You are having issues accessing/watching videos.

We are absolutely happy to help & will do so ASAP. Thank you!