Please send all emails to firstname.lastname@example.org regarding your membership. Please do not email any Wholesale Ted email addresses. These email addresses (such as email@example.com) are often not monitored. They are not eligible for support regarding your membership & we cannot be held responsible if they are not read.
Our support team strive to answer emails within 1-2 business days (but usually faster!) and work business hours in New Zealand:
- 9am-5pm Monday-Friday in New Zealand. Please note that due to time zone differences, it means that when it is Friday in the USA, it is Saturday in New Zealand.
- They do not work New Zealand public holidays.
Remember: New Zealand is on a different time zone to most countries! Want to know what time/day it is here? It’s very easy to check: https://www.timeanddate.com/worldclock/new-zealand
Please note that 1-1 support is not included with a membership to The Ecomm Clubhouse however if you are having technical issues such as:
- You have forgotten your login details.
- You are having issues with payments.
- You are having issues accessing/watching videos.
We are absolutely happy to help & will do so ASAP. Thank you!